1Who We Are
PKA Games operates the online gaming and sports betting platform available at pkagames.com ("the Platform"). For the purposes of this Privacy Policy, PKA Games acts as the data controller for all personal information collected from players and visitors who interact with the Platform.
This Privacy Policy applies to all registered players, to visitors who browse the Platform without registering, and to anyone who contacts PKA Games through any channel including live chat, email, or telephone. It covers data collected through the website, through any future mobile application, and through any other channel operated under the PKA Games brand.
By creating an account with PKA Games or by continuing to browse the Platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood how PKA Games handles your personal data as described in this document. If you do not agree with any part of this Privacy Policy, you should not use the PKA Games platform and should contact us to close your account if one exists.
Note: This Privacy Policy should be read alongside the PKA Games Terms and Conditions. Together, these documents form the complete agreement governing your relationship with PKA Games.
2Data We Collect
PKA Games collects personal data through several different channels and for different purposes. The categories of data we collect are described below, along with the specific circumstances in which that data is collected.
2.1 Registration Data
When you create a PKA Games account, we collect: your full legal name, your date of birth, your mobile phone number, your email address, your preferred username, and a password that you create. This data is required to create your account and cannot be substituted with pseudonymous or incomplete information.
2.2 Identity Verification Data
As part of our Know Your Customer (KYC) process, which is required before withdrawals can be processed, PKA Games may collect: a copy of your national identity card (CNIC), a selfie or video for identity confirmation, and proof of your payment method. This data is used solely for identity verification purposes and is handled with a heightened level of security.
2.3 Financial Transaction Data
PKA Games records the details of every financial transaction on your account, including deposit amounts, withdrawal requests, bonus credits and debits, and bet settlements. This includes the payment method type used (JazzCash, Easypaisa, IBFT, etc.) and transaction timestamps. As noted in our security commitments, the raw payment credentials themselves are not stored by PKA Games.
2.4 Gaming Activity Data
We collect detailed records of your betting and gaming activity on PKA Games, including: games played, bets placed, amounts wagered, outcomes, session durations, and game preferences. This data serves multiple purposes including account management, responsible gaming monitoring, dispute resolution, and platform improvement.
2.5 Device & Technical Data
When you access PKA Games, we automatically collect certain technical information: your IP address, device type and model, operating system, browser type, screen resolution, and connection type. This data is used for security monitoring, fraud prevention, platform optimisation, and to ensure the platform performs correctly on the devices Pakistani players most commonly use.
2.6 Communication Data
If you contact PKA Games support via live chat, email, or any other channel, we retain a record of those communications. This helps us resolve disputes, improve our support quality, and maintain a consistent record of any commitments or agreements made during support interactions.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, mobile, email | Account creation & management |
| KYC Data | CNIC copy, selfie | Identity verification |
| Transaction Data | Deposit/withdrawal records | Financial record-keeping |
| Gaming Activity | Bets, game sessions, outcomes | Account management, responsible gaming |
| Technical Data | IP address, device type | Security & fraud prevention |
| Communications | Live chat logs, emails | Support quality & dispute resolution |
3How We Use Your Data
PKA Games uses the personal data it collects for the following purposes:
3.1 Account Operation
Your registration data and account history enable PKA Games to operate your account: processing logins, tracking your balance, applying bonuses, displaying your bet history, and managing your responsible gaming settings. This is the core operational use of your data and is inseparable from providing the service.
3.2 Payment Processing
Financial transaction data is used to process your deposits and withdrawals, to verify that transactions are completed correctly, and to maintain the financial records that PKA Games is required to keep. This data is shared with payment processors only to the extent necessary to complete transactions.
3.3 Identity Verification & Fraud Prevention
KYC data and technical data are used to verify that you are who you say you are, that you meet the age eligibility requirement, and that your account is not being used for fraudulent purposes. PKA Games has an obligation to all players and to the integrity of the platform to conduct this verification thoroughly.
3.4 Responsible Gaming
Gaming activity data is reviewed by PKA Games' responsible gaming systems to identify patterns that may indicate problematic gambling behaviour. Where such patterns are identified, PKA Games may reach out proactively with information about responsible gaming tools. This monitoring is done to protect players, not to profile them for commercial purposes.
3.5 Platform Improvement
Aggregated and anonymised gaming and technical data is used to improve the PKA Games platform: identifying which features are most used, which game categories are most popular among Pakistani players, where technical problems occur most frequently, and how the mobile experience can be optimised for common devices and network conditions in Pakistan.
3.6 Marketing Communications
Where you have opted in to marketing communications, PKA Games may send you information about promotions, new games, and relevant platform news via SMS or email. Each marketing message includes an easy opt-out mechanism. PKA Games does not send marketing communications to players who have not opted in, and we do not use your data to serve you targeted advertising on third-party platforms.
3.7 Legal Compliance
PKA Games is required to maintain certain records and may be required to share certain data with regulatory or law enforcement authorities where required by applicable law. Data shared for this purpose is shared only to the extent required and is not used for any secondary commercial purpose.
4Legal Basis for Processing
PKA Games processes your personal data on the following legal bases:
- Contract Performance: Processing necessary to provide the PKA Games service you have signed up for, including account management, payment processing, and game provision.
- Legal Obligation: Processing required to comply with applicable laws, including identity verification requirements and financial record-keeping obligations.
- Legitimate Interest: Processing that PKA Games undertakes to protect the security and integrity of the platform, to prevent fraud, and to improve the service, where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, which is only conducted where you have given explicit, freely given, and informed consent. Consent can be withdrawn at any time.
Your choice: For any processing based on your consent – primarily marketing communications – you can withdraw that consent at any time by contacting PKA Games support or by using the opt-out link in any marketing message. Withdrawing consent does not affect the legality of processing that occurred before withdrawal.
5Data Sharing
PKA Games does not sell your personal data. We share data only with the following categories of third parties, and only to the minimum extent necessary for the stated purpose:
- Payment Processors: JazzCash, Easypaisa, NayaPay, SadaPay, and banking partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for their own data security practices.
- Identity Verification Providers: Third-party KYC providers receive the identity documents you submit for verification. These providers are certified, contractually bound to confidentiality, and use your data only for verification purposes.
- Fraud Prevention Services: Technical data including IP addresses and device information may be shared with fraud prevention platforms to identify and block fraudulent account activity. This protects all PKA Games players.
- Game Providers: Where you play games provided by third-party studios integrated into the PKA Games platform, those providers may receive technical data required to operate their games correctly. They do not receive your financial data or full personal profile.
- Legal Authorities: PKA Games will share data with law enforcement, regulatory bodies, or courts when required to do so by applicable law or valid legal process. We will notify you of such requests where we are legally permitted to do so.
All third-party service providers engaged by PKA Games are required to maintain the confidentiality of any data they receive and to use it only for the specific purpose for which it was shared. PKA Games conducts due diligence on all data processing partners before entering into any arrangement that involves the transfer of player data.
6Cookies & Tracking Technologies
PKA Games uses cookies and similar tracking technologies to operate the platform and to improve your experience. A cookie is a small text file stored on your device when you visit a website. The cookies used by PKA Games fall into the following categories:
6.1 Essential Cookies
These cookies are required for PKA Games to function. They maintain your login session so you do not have to re-enter your credentials every time you navigate between pages, and they store your language and display preferences. Essential cookies cannot be disabled without breaking core platform functionality.
6.2 Performance Cookies
Performance cookies help PKA Games understand how players use the platform. They collect anonymised information about which pages are visited most frequently, which games are loaded, and where technical errors occur. This information is used to improve the platform and does not identify individual players.
6.3 Functionality Cookies
Functionality cookies remember choices you have made – such as your display preferences or the last game you played – so that the platform can personalise your experience without you having to reconfigure settings on every visit. These cookies do not track your activity across other websites.
6.4 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies will prevent you from using core PKA Games features including account login. Most modern browsers provide clear guidance on how to manage cookies in their help sections.
7Data Retention
PKA Games retains personal data for as long as it is necessary for the purposes described in this Privacy Policy and for as long as we are legally required to retain it. The following retention periods apply:
- Account Data: Retained for the lifetime of your account and for a period of five years following account closure, to allow for the resolution of any disputes or legal claims that may arise after closure.
- Financial Transaction Records: Retained for a minimum of seven years in accordance with financial record-keeping requirements. This includes deposit and withdrawal records and bet history.
- Identity Verification Documents: Retained for five years following the completion of verification or the closure of your account, whichever is later.
- Support Communications: Retained for three years from the date of the interaction, unless the communication relates to an ongoing dispute in which case it is retained until the dispute is resolved.
- Marketing Consent Records: Retained for three years from the date of consent or from the date of last marketing communication, to demonstrate compliance with consent requirements.
After the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised data – which cannot be traced back to any individual – may be retained indefinitely for platform analysis and improvement purposes.
8Your Privacy Rights
As a PKA Games player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at support@pkagames.com with the subject line "Privacy Request".
Right of Access
You can request a copy of the personal data PKA Games holds about you. We will respond within 30 days with a full data export covering all categories of data described in Section 2 of this policy.
Right to Correction
If any of the personal data PKA Games holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Corrections to core identity data may require supporting documentation.
Right to Deletion
You can request that PKA Games delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected and where PKA Games has no legal obligation to retain it. Financial records subject to statutory retention requirements cannot be deleted on request until those retention periods expire.
Right to Restrict Processing
You can request that PKA Games restrict the processing of your data in certain circumstances, such as while a data accuracy dispute is being resolved. During a restriction, we will continue to hold your data but will not use it for new processing purposes.
Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format. This allows you to transfer your data to another service provider if you choose to do so.
Right to Object
You can object to the processing of your personal data for marketing purposes at any time. You can also object to processing based on PKA Games' legitimate interests, though this will be balanced against the specific circumstances of the objection.
9Security Measures
PKA Games implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption on all data transmitted between your device and PKA Games servers;
- Encryption of sensitive data at rest, including identity verification documents and account credentials;
- Role-based access controls that limit internal access to personal data to employees who need it to perform their job;
- Regular security audits and penetration testing of the PKA Games platform infrastructure;
- Automated fraud detection systems that monitor for suspicious account activity in real time;
- Mandatory security training for all PKA Games employees who handle personal data;
- Incident response procedures that enable PKA Games to identify, contain, and respond to data security incidents promptly.
In the event of a data security incident that affects your personal data, PKA Games will notify affected players as soon as practically possible and will provide clear information about what data was affected, what PKA Games is doing to address the incident, and what you can do to protect yourself.
Two-Factor Authentication: PKA Games strongly recommends enabling two-factor authentication on your account. This adds a layer of security that protects your balance and personal data even if your password is compromised. Enable it through your account security settings.
10Children's Privacy
PKA Games is strictly for adults aged 18 and above. The platform is not designed for, directed at, or intended to be used by anyone under the age of 18. PKA Games does not knowingly collect personal data from anyone under 18 years of age.
If PKA Games discovers that an account has been registered by someone under the age of 18, that account will be immediately suspended, all associated data will be handled in accordance with applicable data protection requirements, and any deposits will be returned through the original payment method. Any winnings associated with an underage account will be forfeited in accordance with the PKA Games Terms and Conditions.
If you are a parent or guardian and believe that your child may have registered a PKA Games account, please contact us immediately at support@pkagames.com. We will act on confirmed reports of underage account registration within 24 hours.
11Changes to This Privacy Policy
PKA Games may update this Privacy Policy from time to time to reflect changes in our data handling practices, changes to the services we offer, or changes required by applicable law. The date of last update at the top of this page indicates when the current version came into effect.
Where a change materially affects your rights or the way PKA Games handles your data, we will notify registered players at least 14 days before the change takes effect via email to your registered address or via a prominent notice on the platform. Non-material changes, such as minor clarifications or corrections, may be implemented without advance notice.
We encourage you to review this Privacy Policy periodically. Your continued use of PKA Games after a policy update has been communicated to you constitutes acceptance of the revised policy.
12Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how PKA Games handles your personal data, please contact us through one of the following channels:
- Email: support@pkagames.com (subject line: "Privacy Request")
- Live Chat: Available 24/7 directly on the PKA Games platform
PKA Games aims to respond to all privacy-related requests within five business days. Complex requests – such as full data access requests – may take up to 30 days to fulfil, in line with standard data protection response timeframes. We will acknowledge your request within 48 hours and keep you informed of progress.